Brookfield InControl Medical sparks customer complaints

A Brookfield medical manufacturing company has cut contact with customers as it faces supply-chain issues and numerous unfulfilled orders.

InControl Medical, founded in 2010, designs and manufactures products that help with bladder leakage and incontinence. Earlier this year, customers began reporting that items they had purchased on the company website never arrived, despite InControl charging them for the products.

A Wisconsin Department of Agriculture, Trade and Consumer Protection spokesperson told the Journal Sentinel it could not comment on whether it was investigating the company. The agency did confirm it has received 28 complaints regarding the firm, all filed this year.

The Better Business Bureau has placed an alert on InControl Medical, saying it has received 235 complaints against the company in the past 12 months. “Complaints involve unfulfilled orders and have, so far, been unanswered by the company,” the firm’s BBB profile states.

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